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Path to Purchase Research​

hand with smartphone smartphone with shopping site Path to Purchase Shopping journey

Understanding the Complete Shopper Journey​​

Why Path to
Purchase Research Matters

The journeys that shoppers take are complex, non-linear, and increasingly fragmented. They move seamlessly between online research, social media influence, in-store browsing, and digital purchasing. ​Understanding this intricate path is essential for brands seeking to influence decisions at critical moments.​​

Understanding the Complete Shopper Journey​​

Why Path to Purchase Research Matters

The journeys that shoppers take are complex, non-linear, and increasingly fragmented. They move seamlessly between online research, social media influence, in-store browsing, and digital purchasing. ​Understanding this intricate path is essential for brands seeking to influence decisions at critical moments.

Shopping journeys are complex,
non-linear, and increasingly fragmented​

woman with red curly hair and shopping bag

Yes, we can map competitive journeys to identify where shoppers are choosing alternative paths and why certain brands win at critical decision points.​

Understanding this intricate path is essential for brands seeking to influence decisions at critical moments.

Shopping journeys are complex, ​non-linear, and increasingly fragmented​

Yes, we can map competitive journeys to identify where shoppers are choosing alternative paths and why certain brands win at critical decision points.​

woman with red curly hair and shopping bag

Understanding this intricate path is essential for brands seeking to influence decisions at critical moments.

Our P2P research reveals:

Where online purchase journeys begin and how they evolve​ Critical decision points and influence factors​ Touchpoint effectiveness across the journey​

Barriers that cause abandonment or switching​

Opportunities to streamline the path to conversion​

Our P2P research reveals:

Where online purchase journeys begin and how they evolve​ Critical decision points and influence factors​ Touchpoint effectiveness across the journey​ Barriers that cause abandonment or switching​ Opportunities to streamline the path to conversion​

Typical questions
we help you answer​

woman with black hair and dark skin
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Path to Purchase
  • Do shoppers begin their online shopping journey with search or navigation menus?​
  • Do shoppers add to cart directly from search results pages or do they click through to product details pages?​​
  • Are filters and taxonomy effectively guiding shoppers?​
  • Do shoppers scroll down to explore recommendations?
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Drivers & Barriers
  • What are the key elements influencing purchase decisions?
  • What are the essential product aspects to consider when shopping for dairy online?
  • What PDP content are shoppers engaging with?

Typical questions
we help you answer​

woman with black hair and dark skin
cross element image
Path to Purchase
  • Do shoppers begin their online shopping journey with search or navigation menus?​
  • Do shoppers add to cart directly from search results pages or do they click through to product details pages?​​
  • Are filters and taxonomy effectively guiding shoppers?​
  • Do shoppers scroll down to explore recommendations?
cross element image
Drivers & Barriers
  • What are the key elements influencing purchase decisions
  • What are the essential product aspects to consider when shopping for dairy online?
  • What PDP content are shoppers engaging with?

And what you get

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Visual Journey Maps

Comprehensive visualizations showing paths, touchpoints, emotions, and decision factors across segments.​

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Touchpoint Impact Analysis

Quantified effectiveness of each channel and content type in moving shoppers through the funnel.

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Barrier Identification

Specific obstacles that impede progress toward purchase with prioritized solutions.​

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Opportunity Spaces

Strategic recommendations for optimizing the journey and creating competitive advantage.

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Segment-Specific Insights

Journey variations across different shopper types with targeted engagement strategies.

And what you get

cross element image
Visual Journey Maps

Comprehensive visualizations showing paths, touchpoints, emotions, and decision factors across segments.​

cross element image
Touchpoint Impact Analysis

Quantified effectiveness of each channel and content type in moving shoppers through the funnel.

cross element image
Barrier Identification

Specific obstacles that impede progress toward purchase with prioritized solutions.​

cross element image
Opportunity Spaces

Strategic recommendations for optimizing the journey and creating competitive advantage.

cross element image
Segment-Specific Insights

Journey variations across different shopper types with targeted engagement strategies.

FAQ
We typically work with 12-30 participants for qualitative journey mapping and 200-500 for quantitative touchpoint measurement, tailored to your category and objectives.
Our retailer test sites are highly customizable platforms where we can implement various features to match your research needs. We can also build custom features to address your specific research questions.
Absolutely. Our omnichannel approach captures the interplay between digital and physical touchpoints throughout the purchase process.
Yes, we can map competitive journeys to identify where shoppers are choosing alternative paths and why certain brands win at critical decision points.

Ready to supercharge your
Digital Shelf?

Let’s boost visibility, engagement, and sales for your brand​

Felix Metger

Vice President
Shopper Research

metger@eye-square.com

Chrissy Love

US Vice President
Shopper Research

love@eye-square.com

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