ユーザーエクスペリエンス調査
私たちの生活を変える商品
商品は、毎日の生活に変化を与え、意味あるものをもたらし、そして私たちの行動を形成させます。私たちは、毎日商品とお互いに影響を及ぼしあっています。つまり、コミュニケーションを取りあったり、読んだり、TVを見たり、A地点からB地点へ移動し、眠りにつくまで、そうして私たちは全ての相互作用を特別なものにしたいと考えているのです。
非言語的な調査手法は、意識的なものと無意識なものを組み合わせ、正しい方向へ商品を開発するための深いインサイトを提供することができるのです。
顕微鏡：私たちは、ユーザーが商品とお互い影に響を及ぼし合っている過程をつぶさに観察します。ユーザー行動は、私たちの非言語的な調査手法の中心にいつもあります。
望遠鏡：一方で、私たちは長期的視点で御社の商品の成功を計測します。タッチポイント、相互作用や顧客満足度を計測することにより、商品が市場でどのように成功するのかを把握することが出来るのです。
最初からユーザーのために御社の商品をデザインする。私たちは、そのマーケットで優れたアイディアを成功に導くため、お手伝いをすることが出来ます。商品をリニューアルする際、弊社の調査手法は、事後の市場結果が以前より良いものになっているかどうかを明確にします。さらに私たちは、ウェブサイト、アプリ、自動車などのデジタルインターフェースも調査することが出来ます。
ユーザビリティを遥かに超える
ユーザーエクスペリエンス
ユーザー・エクスペリエンスは、商品と互いに影響を及ぼし合っている時に、ユーザーの認知と感情の反応に顕著に現れています。これらの反応は、実用的なユーザビリティから、主観的な感情の要因にまで及んでいるのです。アイスクエアは、御社の商品に関する言語化された調査認識から非言語的な感情反応まで把握することが出来ます。
"Thank you very much for the great cooperation. You convinced us in the run-up of the project through constructive feedback on our project inquiry and gave us important stimuli. The project implementation ran smoothly and the reporting was beyond our expectations."
Nicolas Loose – Axel Springer Media Impact (07/2013)
"It was fun!"
Annette Oberdieck – Sparkassen-Finanzportal (06/2015)
"Good, uncomplicated collaboration."
Hans Mörmann - Immobilien Scout GmbH (09/2014)
"Thank you very much for the amazing cooperation!"
Silke Dätz - AUGUST STORCK KG (09/2013)
"Friendly and competent team. Very helpful results"
Tatjana Reinholdt - Hubert Burda Media (02/2014)
"Very friendly and competent staff. One feels very well advised."
Cathleen Hermann - MediaRelations Internationale Media Consulting GmbH (03/2013)
"The web editorial staff of the Leuphana University thanks eye square for the commitment and the representative usability study of January 2010. Important results of this study were directly applicable in accordance with the website relaunch and the optimatisation of the virtual course conselling of the Leuphana University. We were able improve the user guidance and the usability considerably."
Philip Dunkhase - Leuphana Universität Lüneburg (01/2010)
"Thanks to the help of eye square, we were able to finish the project successfully! Both the Vice President and President of the car division were very pleased with the results and we will also report them to the CEO in Mai. Thanks again for all the help!"
Grace H. - Elektronikhersteller (04/2010)
"The relaunch is very well received. It is much more clearer now. Many thanks once again!"
Carola Lübbing-Raukohl - Deutsche Börse AG (04/2010)
"eye square found a good innovative research approach for my budget which provided us very extensive and relevant results. The on-site presentation was very professional and also convinced our management. Thank you very much for the flexibility and the willingness to provide additional analyses."
Anja Kettern - idealo internet GmbH (06/2015)
"We have received a great number of suggestions and tips for the developement of our website that we would had never obtained on such an elaborate quantitative study.
My tip: Absolutely observe live interviews on-location as it can be the best way to find out which information the users need and how to preferably link the content together. Thank you very much eye square team for the very nice and professional support!"
Juliane Trempler - Messe Berlin Capital Services GmbH (07/2010)
"eye square gave us deep insights into the perception of our platform from a user's perpective. The on-location observation alone of the live interviews can not replace any number based reporting.
In short-term, the collected insights together with the recommendations for action had a direct effect on the prioritisation of the planned features. Thank you for the great opportunity notably for the nice and professional support throughout the study."
Christian Illner, gut.org gemeinnützige Aktiengesellschaft - betterplace (10/2010)
"eye square is creative and innovative with clear recommendations for action."
Silvia Böhm - Leipziger Messe GmbH (12/2010)
"eye square delivers very good results based on technically innovative yet effective methods. The support was provided by a nice, competent and flexible team. The fair price-performance ratio surely justifies a repeated cooperation."
Jan Simon Hoeschen - Bacardi Deutschland GmbH (2/2011)
"Thank you very much for your prompt delivery and excellent work! I am extremely thrilled with this advertisement meta-analysis. It's exactly what I had imagined. The report really turn out brilliantly! Thanks once again to everyone that was involved."
Tanja Seiter - Hubert Burda Media Market Insights (6/2011)
"The staff was competent, experienced and worked professionally. The results were 1:1 viable and more extensive as expected. The cooperation was uncomplicated and solution-oriented. It was fun to work with eye-square."
Nina Drosdatis - Aviation Power GmbH (6/2011)
"The cooperation was very constructive. I felt understood, well advised and was always treated in a friendly manner. The field work was tightly organised. The spontaneous on-site participation organised for us was unproblematic. I had a good feeling about the data protection. Many thanks to the team once again!"
Carolin Sturm, Referentin Marktforschung - BERLIN-CHEMIE AG (01/2014)
"The results of the UX tests were crucial in the optimisation of our website and helping us strongly orient ourselves towards our customers."
Marie-Louise Bartel, Marketing - Deutsche Telekom AG Products & Innovation (11/2012)
"The eye tracking project proved very successful. Highly satisfied – very good project management."
Sven Keiner, Manager Marktforschung - Viessmann Werke GmbH & Co KG (11/2014)
"Again, a very succesful project with highly beneficial results. The support could have not been better. I thank the charming and experienced workmates for the pleasant cooperation."
Carolin Sturm, Referentin Marktforschung - BERLIN-CHEMIE AG (01/2015)
"With its background in psychology and its broad experience, eye square could deliver important insights, which went beyond our research questions. The professional and committed project team contributed to the success of the usability project."
Lars Heemann - Allianz SE (06/2010)
"eye square delivered extremely valuable results out of the interviews, we are very happy about that!"
Sebastian Hofmann, Senior Project Manager - Bassier, Bergmann & Kindler Customer Experience Specialists Ludwigsburg GmbH (06/2013)
"Thank you very much for the fantastic support during the field work stage. Many thanks and praise for the flexibility of the analysis and results preparation. I am looking forward to the next project."
André Schünemann, Marktforschung - TARGOBANK AG & Co. KGaA (05/2014)
